Cloud investment continues to be a strategic focus for financial institutions in 2025, driving AI-powered innovation, business continuity, and personalized customer experiences. Bank Automation News recently published an article, “15 Questions Cloud Leaders Ask About Cloud Investment”, featuring insights from industry experts—including WaveCX CEO Jon Tvrdik.
As part of this industry discussion, Jon contributed five key questions that financial institutions should consider when evaluating their cloud strategies:
How can cloud investments enable financial institutions to deliver more personalized digital experiences to customers?
What role does cloud infrastructure play in enhancing AI-driven tools, such as generative search and customer engagement platforms?
How should FIs approach data governance and compliance when integrating cloud solutions into their digital engagement strategies?
What considerations should FIs make for scalability and flexibility when adopting cloud services to support rapid innovation?
How can cloud technologies streamline the delivery of omnichannel personalized content while ensuring system reliability and data security?
These questions reflect our core focus at WaveCX—helping financial institutions leverage cloud-powered engagement tools to personalize customer interactions, optimize compliance, and enhance digital experiences.
To see how industry leaders are thinking about cloud investment, read the full article on Bank Automation News.
