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It’s okay. Everyone has questions.

What is WaveCX?

WaveCX is an integrated platform that enables financial institutions to engage customers through personalized demos, featurettes, and targeted content. It’s designed to enhance user experience and drive engagement across channels.

How are demos created?

WaveCX simplifies demo creation with the Showcase extension. Here’s how it works:

  • Capture screenshots of your software experience.
  • Set visual markers for hotspots where you’d like them to appear.
  • Add any instructional copy. Our platform builds the demo in the background, saving you time and effort.

Can WaveCX content integrate with my app?

Yes! WaveCX enables seamless integration of demos and personalized content into your software:

  • Display full demos or image carousels.
  • Deliver personalized content by passing user attributes.
  • Define trigger points to launch relevant demos at key moments.

How are demos updated?

Keeping demos up to date is effortless with WaveCX:

  • Cross-Demo Updates: Update screenshots once, and changes cascade across linked demos.
  • Shared Libraries: Share demos within tenants to ensure consistency.
  • Parent-Child Demos: Automatically sync updates across related demos.

How are demos served?

WaveCX provides multiple delivery options for content:

  • Embedded Integration: Use Featurettes to embed content in your software.
  • White-Labeled Links: Share branded content links.
  • Marketing Campaigns: Include content in email campaigns.
  • Direct Sharing: Download and share content files across platforms.

How is content hosted?

WaveCX hosts content on Google Cloud with Enterprise URL-Masking to ensure users feel they’re staying within your trusted ecosystem.

What file types are supported in the Media Library?

WaveCX supports a wide range of file types:

  • Images, MP4s, MP3s
  • PDFs, Word, Excel, CSV
  • PowerPoint, Keynote

Do you provide analytics on demo and content performance?

Yes! Track engagement with key metrics:

  • Total views
  • Clicks and interactions
  • Conversion rates Use this data to optimize your content and drive better results.

Do you offer SDKs for integration?

Yes, WaveCX provides SDKs, simplifying the integration process for personalized content delivery.

How secure is WaveCX?

WaveCX prioritizes security with:

  • Hosting on Google Cloud
  • Enterprise URL-Masking
  • Flexible authentication options, including SSO

How do I manage authentication and identity providers?

WaveCX allows you to manage access and security through the dashboard:

  • Set Public or Full-Site Authentication.
  • Add identity providers (e.g., OpenID Connect or SAML) with approved domains for SSO.

Can I use WaveCX for marketing?

WaveCX content is versatile for marketing purposes:

  • Embed featurettes in emails.
  • Share white-labeled links.
  • Distribute demo content across platforms.

What kind of support does WaveCX offer?

WaveCX provides:

  • Training and documentation through demos.
  • Dedicated support with SLA details.
  • Regular updates and feature enhancements.