Echo is a new service in the WaveCX platform that helps financial institutions measure and improve how customers use their digital products.
- Feature Scoring: Echo tracks how often features are used, how effectively they work, and where customers drop off, helping you improve usability and boost engagement.
- Customer Scoring: Echo measures customer activity, identifying at-risk users and providing insights to improve retention and satisfaction.
- Real-Time Metrics: See live engagement data in a centralized dashboard, including feature usage, task completion, and customer journeys.
Launching in 2025, WaveCX Echo will provide the tools to optimize your products and deepen customer relationships.